On Desktop/Laptop
404 errors when accessing my.lapu.edu are caused by not being signed into your LAPU email account first. To fix this error you can do one of the following: 

1. Create a new Chrome Profile for your university account.  

2. Log out of all of your google accounts before accessing my.lapu.edu

3. try from an incognito window. 

On Mobile
The best way to access my.lapu.edu on Mobile is to download our new and improved Mobile App.

• App Store: https://apps.apple.com/us/app/mylapu/id6744987740?platform=iphone

• Google Play: https://play.google.com/store/apps/details?id=com.ucroo.lapu&hl=en_US

The standard email address format is: firstinitial+lastname+yearofadmission@lapu.edu (eg Jane Doe = jdoe21@lapu.edu).

Your temporary password would have been emailed to your personal email address used in the application process.

If you are still unable to access your university email account, contact us over phone or chat. Please have your 5-digit LAPU ID number available for verification purposes.

It is possible that your browser is trying to access a saved copy of the page from a previous visit. To attempt to resolve this issue:

• Please clear your browser cache.

• For up-to-date instructions on how to clear your browser's cache, please visit:

  • https://docs.google.com/document/d/1DCuLpp2hfihabpuIA15QzcZ-BmMz5qlYR9GVtn1nJrw/edit?usp=sharing.

After clearing your cache, reload the affected page. If you still have issues with the display of the page, please contact us via Live Chat, Submit a Ticket, or Call Us in the menu at the top of this page.