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Welcome to the Help Center
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Popular Questions
Popular Questions
Trending FAQ
Trending FAQ
I can't remember my email address or password for myLAPU (https://my.lapu.edu) or my LAPU email account (http://mail.lapu.edu). What should I do?
The standard email address format is: firstinitial+lastname+yearofadmission@lapu.edu (eg Jane Doe = jdoe21@lapu.edu).
Your temporary password would have been emailed to your personal email address used in the application process.
If you are still unable to access your university email account, contact us over phone or chat. Please have your 5-digit LAPU ID number available for verification purposes.
The site where I access my courses is not displaying correctly on my screen. What should I do?
It is possible that your browser is trying to access a saved copy of the page from a previous visit. To attempt to resolve this issue:
Please clear your browser cache.
For up-to-date instructions on how to clear your browser's cache, please visit:
https://docs.google.com/document/d/1DCuLpp2hfihabpuIA15QzcZ-BmMz5qlYR9GVtn1nJrw/edit?usp=sharing.
After clearing your cache, reload the affected page. If you still have issues with the display of the page, please contact us via Live Chat, Submit a Ticket, or Call Us in the menu at the top of this page.
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